Ashley Wood Farm

Booking Terms

Payment
When booking you will be required to provide credit card details as a guarantee to secure the booking. No charges will be made to your card or you during the booking process. You will incur charges if you fail to cancel your booking within the cancellation period (see below). You can secure your booking by all major cards. Payment for your stay, including extras, will be required in full upon departure from the hotel.

Cancellations (all bookings except for leisure offer rates, see separate terms)
Cancellations must be made via info@ashleywoodfarm.org.uk using the reservation number provided at the time of booking or by calling us direct. If you cancel after 12pm on the day of your arrival a charge up to the quoted rate for the first night may be made if we are unable to sell the room.

Leisure Offer Rates
For bookings on these offers, full prepayment for the stay is required at time of booking and will be non-refundable and non-transferable. If you depart early, you will not receive a credit or refund for the unused nights.

Check-In
Bedrooms are available from 2pm on the day of arrival and must be vacated by 12am on the day of departure.

Special Requests
Booking on line allows you to make special requests. Whilst every effort will be made to carry out these requests, they cannot always be guaranteed.

Speciality Weekends
Prices for Speciality Weekends are per person sharing a standard twin/double room for the stated number of nights and are inclusive of dinner, bed, English breakfast and entertainment. To secure your booking a deposit of £15.00 per person, per night will be required at the time of booking. The full balance will then be debited from your card 14 days prior to arrival. Certain weekends depend on a minimum number of people. In the unlikely event of minimum numbers not being achieved we reserve the right to cancel the weekend, we would however give one month’s notice. Any deposits paid will be refunded and/or an alternative date/break offered. These events are in addition to our short breaks. Please note these weekends are not suitable for children.

Car Parking
We have our own car park which is available free of charge to residents. All cars are parked at their owners risk and we do not accept any responsibility for damage or theft from vehicles parked within hotel premises.

Pet Policy
We accept pets. The price depends of the size and number of the pets.

Child Friendly Policy
In the interest of privacy for all our customers it is that any child over the age of 5 should not use the changing rooms of the opposite sex. However we do understand that there may be times when this is not suitable to all, and therefore should you need alternative changing facilities please ask a member of our team and they will be able to assist you. In addition we request that all toddlers and babies wear swimming nappies whilst using our facilities.